Rowe Hicks

Rowe was my service advisor and he kept me apprised of every step of the way. I very much appreciate driving out with a clean car at the end of my service.

Rowe was a rockstar. Arrived first thing Monday morning with a spare on and a wheel to be patched. Ya'll took care of that and knocked out the additional upcoming service needs in under an hour. Thanks for the great and quick service!

Friendly and fast service. Rowe Hicks was a great help - he was very communicative, explained the services well, and answered all my questions. I have always had a good experience at this location!

Rowe Hicks is a total gem, fantastic service and communication!

Rowe is the best -- helpful, informative, friendly and reliable.

Rowe did a great job.

While the wait was long, approximately 4 weeks for the part for my 2022 Outback, I was provided a loaner which was a life saver. The Technician, Rowe Hicks, kept me informed of the progress. Rowe did a great job and I appreciated his attention to the issue.

Rowe Hicks (Service Advisor) provided excellent service. He explained my service issues (rear gate failure) very well and offered tips to avoid the same issue in the future. He also was able to provide my scheduled service at this visit on short notice. Completely satisfied with my service experience.

Stivers Decatur Subaru is fantastic! They changed my Forester’s oil, rotated the tires and completed an inspection in 30 minutes. The lounge is a comfortable place to drink some coffee and get some work done while waiting. The staff is very knowledgeable, helpful and friendly. Rowe attended me and did a great job, offering me much-appreciated advice on how to best take care of my car. I highly recommend!

My thanks to Rowe Hicks for his service on 7/7/23. While I was experiencing a definite mechanical concern with my Forester, the car checked out as fine and nothing could be found. Rowe took my concerns seriously and spoke with others in the Service department. My car ended up staying overnight to make a consultation possible with Subaru tech specialists. A software glitch was discovered needing an update. I got the car back the following day. I'm appreciative of the folks at Stivers in taking me seriously and pursuing the problem till it was resolved.

Rowe Hicks was professional and courteous! I was impressed by the service at Stivers.

Rowe always provides me with Top Notch Customer Service!!!

The service was great! And Rowe did a wonderful job of explaining everything to me. Please thank the technician who found the oil filter wrench my husband had left under the hood and returned it to me!

My advisor Rowe was extremely helpful and friendly. He also was very accurate with the time frame as to when I would be able to receive my car. Thanks Rowe you rock!

Rowe Hicks is a terrific service adviser -- he along with Stivers' mechanics find solutions to every issue, and Rowe has great communication skills and is well organized. All service items were completed to our satisfaction.

Rowe Hicks was great!

Excellent service and very prompt. Rowe Hicks was very nice and professional. Toby and Dottie love their Subaru.

Good job by Rowe in keeping me posted during the service appointment.

Excellent service at Stivers! Rowe did a great job in coordinating my service concerns. Highly recommended!

Services team finished their work faster than the time frame they had given me and my customer experience was excellent. Mr. Rowe even honored my request of cleaning of my car windshield as well as car exterior washing after he finished the services and got my car out. Thank you Mr. Rowe and other services team to take very good care of my Outback.

We had excellent service at Stivers Subaru. Rowe Hicks was our rep and he was wonderful, fast and effecient. The service people took great care of my car. Thank you Stivers!

Wonderful experience every single time! Thank you Ryan Sullivan for always helping me find the right car and work out the perfect deal!

Had a regular service yesterday with two addistional issues, brake and a tire repair. I had been told by a tire store that the tire could not be repaired and would have to be replaced. My service rep (Rowe) and the mechanic fixed the tire at little cost and saved me quite a bit of money since the tire store said I needed to replace the one with the nail in it and the one on the other side as well. Brakes were fine. Rowe kept me in the loop and got me in and out quickly. The service was excellent, as usual. This dealership is topnotch.

Rowe did a great job. Very attentive to the details. I strongly recommend Stivers Service dept.

Went in for a spark plug change - Stivers did it for a much better price than any other shops. Really quick service too, and everything looks great. Rowe and the rest of the team were very courteous and professional. Definitely recommend!

Rowe was great! He really helped take the sting off of a $2500 sunroof repair (which is an outrageous cost) by being super helpful and understanding. I’d give 6 stars if not for that cost.

Truly exceptional. On time. Fast and efficient. Very much appreciated Rowe Hicks' assistance and knowledgeable explanation of what is required and keeping me updated about the progress. Waiting area is comfortable and very clean and there are benches outside to sit on as well. BD Mitch

Rowe is solid

Routine visit, with Rowe Hicks as my service advisor. As usual, excellent service. Rowe even got my new phone synced with the car. Good visit.

They accommodated me at short notice to get my problem fixed. My Service manager, Rowe Hicks, made me feel valued as a client and got me out quickly with no hassle .

Service is always so smooth and professional. Rowe took great care of me to handle an urgent problem with my car.

Rowe did a wonderful job. He and the team were conscientious, expeditious and thorough. In and out in less time than it took to drive to the shop.

Had recent service appointment at Stivers Subaru. Rowe was great and took good care of my car. Excellent and efficient service. Will definitely be back

I am very satisfied with the work that I had done on my Subaru. Rowe Hicks went out of his way to make sure that the work was done quickly and efficiently while I waited on the vehicle. I own a heavy duty diesel repair shop and am very impressed with with Stivers customer service. Thanks again.

Rowe was amazing! He was able to take care of my vehicle after it had been to two other shops!! I really appreciate it.

I had a great experience getting my car serviced here! I felt like the pricing was fair and the service was completed in a decent amount of time. I’m always worried that the dealership will charge you crazy prices, but the pricing was pretty standard. Rowe was my coordinator and he was great! They communicated with me via text and email during the appointment which was really helpful. Would recommend bringing your Subaru here for service!

Rowe and everyone at the Service Center has gone above and beyond to help us with a coupe of issues that came up with our fuel pump and tank. Nothing but a positive experience.

This is absolutely the best Subaru service department I have ever encountered. They truly care and go above and beyond to take care of not only your car but you, as a customer, as well! Rowe is a wonderful consult/advisor that gives you all your options and truly provides excellent customer service. It is easy to get in touch with them and to get convenient appointments quickly. The waiting area/facility is spacious, clean, comfortable chairs, and hospitable to people that need a work space. It is anHonestly, they have a lifetime customer in me.

I took my newly acquired used Subaru Outback to this dealership for multipoint inspection and oil change. Rowe attended to me and his service delivery was excellent. Really nice and comfortable waiting lounge too.

I'm glad to know that we can depend on our Service Mgr Rowe for future car care and highly recommend you do the same!

I am very satisfied with the work that I had done on my Subaru. Rowe Hicks went out of his way to make sure that the work was done quickly and efficiently while I waited on the vehicle. I own a heavy duty diesel repair shop and am very impressed with with Stivers customer service. Thanks again.

Rowe took great care and was extremely attentive to the details I was looking at! Always deeply appreciative!