Marc Carnet

Great service at Stivers - my 2014 outback had a transmission module failure and was just past the 100K warranty period. After contacting Subaru America, we got a credit towards the repair. Marc the service manager at Stivers quickly and professionally handled the transaction, communicated efficiently and we were in and out in 1 day. No problems applying the SA credit and Stivers washed my car as well, free of charge - always a great perk!

Our primary service manager, Marc C. called to say that the upgrade to our Fosgate sound system was available to be installed and we also needed our 12K mile warranty service. So we were able to get both done in the same trip! Our service manager is truly exceptional and we always get great care and they make us feel like family. The service was right on time, the new sound upgrade is fantastic and you can call us Happy Stivers Customers. Best Subaru dealer in Georgia!

Marc at Stivers really made my day, when a separate business broke my vent while detailing the inside and wouldn’t accept any responsibility for it. I called Stivers, hoping a repair quote coming directly from Stivers would make a difference. Marc promptly drafted an email while we were on the phone, and the business agreed to pay the cost of repairs right away! I was surprised and relieved by the quick resolution and really appreciate the customer service at Stiver’s.

everything was wonderful! Marc -- the Service Consultant at the last office on the end next to the parking spots for cars to wait to go into the service bays -- was WONDERFUL!!! He really listened, took great care of us, and worked everything out for us to get our transmission replaced while we used the dealership's loaner car to continue on to our visit with our daughter & her family in Augusta! We are very greatful!

The service department at Stivers is excellent! Marc Carnet, my service advisor, was such a huge help when my car's clutch failed on Saturday night. I don't live in Atlanta and was only visiting for a few days. I had planned on going home on Monday but was worried it wasn't going to happen. Marc got my car into the technician first thing Monday, gave me a call when the clutch was diagnosed, gave me a price, checked availability and had my car ready for me to drive back to North Carolina by 4! The service department ROCKS!

I continue to have outstanding service for my 2011 Forester with the service department, especially with Marc Carnet, my service advisor. I was kept up to date with the progress of my car and any needed repairs and costs were explained fully. I have always been treated professionally at Stivers.

Many thanks to Marc Carnet and the team.

What was an unexpected experience turned out to be wonderful in the end thanks to Marc at Stivers Subaru. Marc went above and beyond to get us back on the road home after our Outback died on us. He kept us informed as to what was going on and was able to keep me calm in a stressful situation. Thanks again to Marc and the Stivers team

Excellent service all around! Professional service managers and technicians. Marc at the service department is very knowledgeable and took the time to explain the issue with the car and the repair and provided timely updates.

I've had a Subaru for seven years, and I've sought any significant maintenance on my vehicle to be completed at Stivers for four of the seven years. Service is consistently excellent. I live in Tennessee and drive two hours to this location because I've found they provide the best service for anything beyond the complexity of an oil change within a 200 mile radius of my location. In particular, Marc Carnet continues to provide great customer service and always leaves me feeling confident that he is correctly translating what I'm after to the technicians and can help trouble shoot problems as they arise by utilizing his apparent mechanical acumen. I appreciate all they do.

This was our first time bringing our Subaru to the Decatur location. We had a great experience. I cannot say enough good things about Marc Carnet, Assistant Service Manager.

Very smooth service experience. Thanks, Marc Carnet.

Marc Carnet was ideal as a service advisor! He was courteous and extremely communicative. He explained everything thoroughly and delivered my car well before it was promised. If I ever need to return to Stivers again, I hope that I will have the fortune of having Marc as my service advisor.

I was able to schedule an appointment online very easily and for the next day. Marc Thomapson was courteous and helpful.

Very pleasant experience! Marc is terrific!

Courteous, prompt and fairly priced service. Service adviser Marc was very helpful. Nice waiting room. Was told I needed a new battery but the old one was partially under warranty. This saved me money and aggravation.

Marc Carnet has been a great service advisor. He makes sure everything is fixed quickly and at a great price. I highly recommend Marc and Stivers.

First time getting service on a vehicle and from the moment your arrive to the moment you leave is great. My service advisor Marc communicated everything to the point I could understand and gave me great advise on some things he saw in vehicle. The only thing I will say is the waiting room needs some ambiance so it’s not akwardly quiet. Tvs were on but had to read captions. Which is not a big deal unless you have kids lol. Nonetheless great place for service!

Well exceeded my expectations. We were traveling from Michigan to see friends in ATL. I had a bird strike that caused a serious leak from my radiator. They found a new one, brought it to Stivers replaced the damaged one. Tested that there was no other damage and got me on my way. Marc Carnet was my service advisor. Always cordial as I had to call several times to adjust my plans. Several friends told how much they liked Stivers and how lucky I was to have had my problem near them.

Marc was super attentive, responsive, and supportive with all my issues. He was honest and reliable on costs and deadlines and took time to explain anything I didn't understand. Really enjoyed working with these guys.

Went in for routine warranty work, Marc in the service department is the best around! Free full detail and wash of my car without even asking. Absolutely go out of your way to Stivers.

Marc Carnet was most helpful and even suggested that I contact him If I had questions about service at another dealership I will use since I am moving out of the area.

Marc always takes care of me. You guys are humble, fast, and professional. You are truly outliers in your profession because you take what is typically a stressful moment and make it delightful. I don't have to worry about getting screwed over, you guys actually have great coffee and the service area is a place I can zen out for 45 minutes. You guys have Subaru lover for life. My only complaint as of yet is that I can't get a bigger Subaru for my growing family of 6! Have a great weekend!

Didn't buy my 2010 Forester from Stivers because USAA didn't find my choice their . After a large oil leak came up and I phoned Marc , repairs were made . Just a week ago my a/c went out and and idiot

Great service, friendly staff. Always a pleasure to take my Subaru in for service! Marc is very knowledgable and helpful!

Marc is always very polite and friendly when bringing my car in for service. Great to have nice people to help you out when you are all broken :)

I have had my Subaru STI serviced for years at Stivers Subaru. The Stivers team has been terrific in helping keep my car in top running condition. Asst Service Manager Marc in particular has always provided 5 star service whenever I have had to bring my car to Stivers for repairs.

My service advisor Marc was very helpful. I look forward to service in the future

The crew here at Stivers always provides superior customer service. Waiting room is super comfortable to get work done while waiting for your service to be complete. Great communication, and my Service Advisor Marc knocked it out of the park on my last visit. Thanks y'all!

I have been a customer at Decatur's Subaru location for two years now. Ever since my first visit, I have received exceptional service from Adam and Marc. They always go above and beyond to make sure that my needs are met. Not only are Adam and Marc great, but the entire staff at Stivers Decatur is amazing. From the moment I walk in, I am greeted with a warm welcome and treated with the utmost respect. They truly make me feel like a valued customer. Whether it's a routine maintenance appointment or a more complex issue, Adam and Marc have always been there to assist me. They are knowledgeable, efficient, and always willing to answer any questions I may have. I want to extend my sincere gratitude to the team at Stivers Decatur. Thank you for making my experiences here so positive every time. I highly recommend this dealership to anyone in the market for a Subaru or in need of service. They truly go above and beyond for their customers. Keep up the great work, Stivers Decatur!

The last two times I brought my 2018 Subaru Forester for services were just extremely great! Marc Carnet and Adam Cloud are the two best Service Advisors as they treat me with dignity and respect. Mr. Carnet and Mr. Cloud both show true professionalism and have great customer service talents and skills. Mr. Carnet and Mr. Cloud both explained the entire service process to me as I checked in my vehicle and they came to speak with me telling me the progress of the services on my vehicle. If anything new is discovered about my vehicle, Mr. Carnet and Mr. Cloud will share with me the situation and allow me to make the best decision for services on my vehicle. What I like most about Mr. Carnet and Mr. Cloud is they show professional integrity, ethics, and respect toward me as a customer, and I feel they are sincere and honest in telling me the best options for me to make a choice in how my vehicle will become service for safe travels for me and my family. I highly recommend Mr. Carnet or Mr. Cloud for quality Service Advisor services for Subaru vehicles at Stivers Subaru. Thank you for allowing me to share my opinion. Virginia G. Pierce-Kelly